Revamped a fintech startup's SaaS interface, adding joint application processing and improved document management features.
Conducted user research to pinpoint software inefficiencies. Worked with quality assurance engineers and product leadership to define key success metrics and monitor through product launch.
Collaborated with the head of design to create a consistent design system across the company’s software offerings.
Created a mobile-first internal brand asset storage website, producing a high-fidelity prototype that centralized asset retrieval for four departments with 50+ employees each.
Informed the website's information architecture and usability through card sorts conducted with 8 participants.
Designed a help center to facilitate streamlined access to critical compliance documentation for federal government contracts.
Improved compliance processes across 8 labs by reorganizing documents for multi-disciplinary staff.
Referenced technical subject matter experts to document key technical requirements for the website platform.
Presented findings from 25+ employee interviews to lab leadership, offering insights, cost analyses, and risk assessments to guide website platform decisions.
Managed the creation of a newsletter distributed to 10,000 recipients, ensuring cross-email server compatibility and maintaining brand identity standards.
Developed flexible layouts accommodating various screen sizes in alignment with institution-wide branding guidelines.
Wireframing, Prototyping, Figma, Adobe CC, Information Architecture, Site Mapping, User Flows, Design System Creation and Management, Object Oriented UX
Card Sorting, Surveys, User Interviews, Affinity Mapping, User-Journey Mapping, Usability Testing
Web Content Accessibility Guidelines (WCAG) Certified